ORDER FULFILLMENT & SHIPPING INFORMATION: ​

Orders are processed within 2-3 business days, after which they are shipped. Shipping times vary based on your location and can be estimated as follows:

• USA: 3-5 business days

• International: 7-14 business days

For additional shipping information or any questions and concerns, please contact us.

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RETURN & EXCHANGE POLICY:​

​For Hygiene Reasons and the ongoing Covid-19 Pandemic, we are unable to issue refunds on used beauty products.  

If you are not satisfied with your selection we are happy to offer an exchange. 

We gladly accept returns for unused beauty products in their original packaging, accompanied by a receipt, within 14 days of original purchase date. Please note that customer are responsible for shipping & handling fees.

Once your return has been received, we will process your refund to the original payment method within 2-3 business days. 

 

DAMAGED OR DEFECTIVE MERCHANDISE RETURN POLICY:

We are committed to ensuring the quality of our products. If you receive a damaged or defective item we will gladly accept returns within 14 days of the original purchase date. We cover the shipping costs for damaged or defective products and offer an exchange for items of equal or lesser value, or a refund to the original payment method. Refund will be issued once your return has been received and inspected at our warehouse we will process your refund to the original payment method within 2-3 business days.

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PAYMENT METHODS & PROCESSING:

​We strive to provide you with a seamless shopping experience. We accept all major credit cards. Additionally, we support various payment processors such as PayPal, Apple Pay, Klarna, & AfterPay.

Please note that when using Third-Party processors you may be subject to their terms and conditions. Please be sure to review their policies for detailed information. 

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Upon receipt of your payment, a confirmation email will be sent to you. Please check your spam folder if the confirmation does not appear in your inbox. 

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ELECTRONIC GIFT CARDS: Give the gift of choice with our gift cards. Our gift cards can be purchased online and are redeemable on all products on our site. Our gift cards can be used multiple times until balance is depleted. 

Please note that gift cards can not be exchanged for cash and are not eligible for refunds. 

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PROMOTIONS AND DISCOUNTS:

To stay updated on our latest offers and promotions sign up for our email newsletter. Please note that discounts can not be combined with other offers unless otherwise stated. 

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CUSTOMER SUPPORT: 

We are committed to providing exceptional customer service. We strive to address your inquiries & concerns immediate concerns promptly and effectively. Our customer support policy ensures that you have a seamless and satisfactory shopping experience.

 

FREQUENTLY ASKED QUESTIONS: 

For Information and answers to commonly asked questions, We have compiled a list of Frequently Asked Questions to assist you with any inquiries you may have. You may visit our FAQ's Page here: https://www.divinebeauty305.com/faq

Don't see your question on our list of Frequently Asked Questions? Use the Contact Form to reach out to us and a representative will respond to your inquiry within 24-48 hours. 

 

CONTACT INFORMATION: 

Beauty Ambassador: sileatha@divinebeauty305.com

Email: divinebeauty305@outlook.com​

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SUPPORT HOURS: 

Mon. to Fri. 9am-6pm Eastern Time Zone

Sat. 9am-6pm Eastern Time Zone

Sun. Closed

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RESPONSE TIME: 

We aim to respond to all inquiries within 24-48 hours during normal business hours. Please allow additional time for responses during weekends & holidays.

We provide assistance for Order Inquiries, Product Information, Returns & Exchanges, & Technical Support.

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FEEDBACK: 

Your feedback is valuable to us. If you have any suggestions please contact us. We take all feedback seriously and aim to improve our services continuously. 

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ESCALATIONS: 

If your issue requires further attention it will be escalated to ensure a satisfactory resolution.

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TERMS OF SERVICE: 

By using our website and purchasing products from Divine Beauty Enterprises LLC you agree to our terms and conditions. These include guidelines on acceptable use of our site, limitations of liability, and the process of resolving disputes. For comprehensive details please read our full terms of service. You can find it here: ​​https://www.divinebeauty305.com/terms-of-service

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REVIEW AND UPDATES: 

We regularly review and update our store policies to ensure they reflect our current practices and services. Please check this page periodically for any changes.​​​​​​​​​​