FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING:
Q. How long does it take to process and ship my order?
Orders are processed within 2-3 business days. Once processed, your order will be shipped. Shipping times vary based on your location and can be estimated as follows:
USA: 3-5 business days
International: 7-14 business days

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Q. What are the shipping options and costs?

For packages with a USA destination, we offer a flat rate for shipping. International shipping costs are calculated based on current rates and the destination country.

For more details, please refer to our [Shipping Policy] on our website.

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Q. How can I track my order?

Once your order has been processed, you will receive a confirmation email with a link to track your order. This link will provide real-time updates on the status of your shipment.

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Q. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs will be calculated based on current rates and the destination country.

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RETURNS & EXCHANGES:

Q. What is your return and exchange policy?

We accept returns for unused makeup products in their original packaging within 14 days of the original purchase date, accompanied by the receipt. Due to hygiene reasons, we do not issue refunds on used beauty products but are happy to offer an exchange. Customers are responsible for shipping and handling fees. For damaged or defective items, we cover the return shipping costs and offer an exchange or refund once the items are received and inspected.

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Q. How do I initiate a return or exchange?

Contact Us: Reach out to our customer support team through our Contact Form on the website, providing your order number and reason for the return.

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Receive Return Authorization: Our team will review your request and provide you with a Return Authorization number and detailed instructions on how to return your item.

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Prepare Your Package: Pack the item securely in its original packaging, including all tags, accessories, and the receipt. Ensure the Return Authorization number is clearly marked on the package.

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Ship Your Return: Send the package to the address provided in the return instructions. You are responsible for shipping and handling fees unless the item is damaged or defective.

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Refund or Exchange: Once we receive and inspect your return, we will process your refund to the original payment method or send out your exchange item. You will receive a confirmation email once the process is complete.

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Q. Are there any items that cannot be returned?

For hygiene reasons, we cannot accept returns on used beauty products. This includes any makeup products that have been opened, tested, or used. All sales of used beauty products are final.

For more details, please refer to our [Return and Exchange Policy] on our website.

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PAYMENTS:

Q. What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible. Here’s a summary:

Credit Cards: Visa, MasterCard, American Express, and Discover

Payment Processors: PayPal, Apple Pay, Klarna, and Afterpay.

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Please note that when using third-party payment processors, you may be subject to their terms and conditions. Ensure that you review their policies for detailed information.

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For more details, please refer to our store policies section on our website.

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Q. Is it safe to use my credit card on your website?

Yes, it is safe to use your credit card on our website. We use industry-standard encryption technology to protect your personal and payment information. Our website is secured with SSL (Secure Socket Layer) to ensure that all data transmitted between your browser and our servers is encrypted and secure.

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For more details, please refer to our [Privacy Policy] on our website.

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Q. Can I use multiple payment methods for a single order?

No, we do not accept multiple payment methods for a single order. Each order must be completed with a single form of payment.

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PRODUCTS:

Q. Are your products cruelty-free and vegan?

Yes, our products are cruelty-free and vegan. We are committed to ethical practices and ensure that none of our products are tested on animals. Additionally, our products are made with the finest organic ingredients to provide you with high-quality and sustainable beauty solutions.

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For more details, please refer to our [Product Information] page on our website.

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Q. How can I find the right shade/product for me?

Review product descriptions and customer reviews on our website for insights into how products perform and match with different skin tones and types.

 

Q. What if a product is out of stock?

If a product you are interested in is out of stock, you can select the "Notify Me" option on the product page. You will receive an email notification once the product is back in stock, and our inventory has been updated.

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ACCOUNTS & TECHNICAL SUPPORT:

Q. How do I create an account?

Visit our Website: Go to https://www.divinebeauty305.com

           

Sign Up: Click on the "Sign Up" or "Create Account" button located at the top right corner of the homepage.

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Fill in Your Details: Enter your information, including your name, email address, and a secure password.

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Submit: Click the "Create Account" button to complete the registration process.

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Confirmation Email: You will receive a confirmation email. Follow the instructions in the email to verify your account.

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Once your account is set up, you can enjoy a personalized shopping experience, track your orders, and save your favorite products.

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Q. I forgot my password. How can I reset it?

Go to the Login Page: Visit the login page on our website.

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Click “Forgot Password”: Click on the “Forgot Password” link located below the login fields.

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Enter Your Email Address: Provide the email address associated with your account.

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Check Your Email: You will receive an email with a link to reset your password. If you do not see the email, please check your spam folder.

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Reset Your Password: Follow the instructions in the email to create a new password.

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If you encounter any issues during this process, please contact our customer support team for assistance.

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Q. How do I update my account information?

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Log In: Sign in to your account on our website using your email address and password.

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Navigate to Account Settings: Once logged in, go to the "Account Settings" or "My Account" section.

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Update Information: Here, you can update your personal details, including your name, email address, password, and shipping address.

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Save Changes: After making the necessary updates, click the "Save" button to apply the changes.

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If you encounter any issues or need further assistance, please contact our customer support team for help.

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PROMOTIONS & DISCOUNTS:​

Q. Do you offer discounts or promotional codes?

Yes, we regularly offer discounts and promotional codes to our customers. To stay updated on the latest offers, sign up for our newsletter or check the Promotions page on our website. Please note that discounts and promotional codes cannot be combined with other offers unless otherwise stated. How can I use a discount code?

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Q. Are there any exclusions for promotions?

Yes, some promotions and discounts may have exclusions. These exclusions can include certain products, categories, or brands that are not eligible for discounts. Additionally, promotions cannot be combined with other offers unless explicitly stated. For detailed information about current promotions and any applicable exclusions, please refer to our store policies page on our website.

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CUSTOMER SUPPORT:

Q. How can I contact customer support?

Email: Send our Beauty Ambassador an email at: sileatha@divinebeauty305.com

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Contact Form: Fill out the Contact Form on our website, and a representative will respond to your inquiry within 24-48 hours.

For more details, please visit our [Contact Us] page on our website.

 

Q. What are your customer support hours?

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Our Customer Support team is available during the following hours:

Mon thru Fri.-9am-6pm Eastern Standard Time

Saturday- 9am-6pm Eastern Standard Time

Sunday-Closed

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GENERAL INFORMATION:​

Q. Where are you located?

Our company is located in Florida, United States. All Divine Beauty Enterprises products are manufactured and distributed from Florida, United States.

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Q. How can I provide feedback about my shopping experience?

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Email: Send us an email at [customer support email address].

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Contact Form: Fill out the Contact Form on our website with your comments and suggestions.

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Product Reviews: Leave a review on the product page to share your thoughts with other customers.

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Social Media: Reach out to us on our social media channels.

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Your feedback helps us improve our services and better meet your needs.

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Q. Do you have a loyalty or rewards program?

Yes, we have a loyalty and rewards program designed to thank our valued customers. By joining our program, you can earn points on every purchase, which can be redeemed for discounts on future orders. Members also receive exclusive offers, early access to sales, and special birthday rewards.

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For more details and to join our loyalty program, please visit the [Loyalty Program] page on our website.

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Still Have Questions?

If you didn't find the answer you were looking for, don't hesitate to reach out to us! Our customer support team is here to help you with any additional questions or concerns you may have.

Thank you for choosing Divine Beauty Enterprises LLC. We're here to ensure you have the best experience possible with our products!